Delivery

What are the delivery fees?

Delivery within Australia: We have a flat rate of $7.95 for orders under 3 kg to anywhere in Australia and a flat rate of $7.95 for all orders in Sydney Metro. For orders 3 kg and above, outside of Sydney Metro, the rate is $7.95 plus $1.00 for each additional kg for part there of.

Free shipping is limited to orders over $120 and with a maximum weight of 5kgs. Orders over 5kg, irrelevant of total value, will be charged based on weight.

The final delivery charge will be confirmed during the checkout process before you accept the order and enter your payment details.

Deliveries outside of Australia: Delivery charges for all orders outside of Australia will be quoted by Inspired Wellbeing prior to orders being finalised.

Please allow up to 3 -5 working days for delivery once your item(s) has been shipped from
our warehouse. In many cases delivery is much quicker (2-3 business days). Weekend and after-hours delivery is not available.

Most orders are dispatched within 3 working days after payment.

inspiredwellbeing.com.au uses Australia Post for deliveries within Australia.

If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, please email us and we can follow this up for you or check with your local post office as your parcel may have arrived.

Do you deliver anywhere in Australia?

How are the products delivered and who will deliver them?

Inspired Wellbeing track orders using Australia Post eParcel delivery system so your parcel will be tractable during its journey to you

What should I do if the products I receive are damaged?

Any stock delivered to you in faulty or damaged and useable condition will be replaced at no charge or refunded by Inspired Wellbeing. The choice the replace /refund is at Inspired Wellbeing’s discretion. Sometimes during transit boxes might get slightly damaged. Provided that the product is usable, Inspired Wellbeing is not under obligation to replace or refund goods. Email notification is needed for all faulty/damaged claims. Where damages have occurred, Inspired Wellbeing may request photos of the damages.

If a product you receive does not match the description of the product that you ordered, Inspired Wellbeing will replace the received product with a product that does match the description of the product You ordered, or You may receive a full refund of the purchase price.

What should I do if products I ordered are missing?

Any orders received incorrectly through the fault of inspiredwellbeing.com.au, will be replaced at no additional charge.

If stock for an ordered item is unavailable, Inspired Wellbeing may cancel Your order (or part of Your order) and refund the purchase price to You. For the avoidance of doubt, cancellation of any part of an order in accordance with this clause may be made at any time, including after you have paid us for the order. Refunds will be made within 7 business days of the cancellation of Your order (or part of Your order).

What happens if I am not home to sign for the parcel?

If I want a refund will I get my money back?

If You order a product and subsequently decided that You do not want that product, that product can be returned and the purchase price refunded less postage and handling, provided that: a) You inform Inspired Wellbeing (by email) within 7 days of dispatch; b) the product is returned to Inspired Wellbeing unopened; and c) You pay all costs, including postage, to return the product to us. We will only refund costs once the goods have arrived back at our warehouse at 205 Victoria Street, Beaconsfield NSW 2015. We recommend you insure/register parcels being returned to Inspired Wellbeing.